Welcome to ZipX, incorporated as ZipX HK Limited in Hong Kong, all services provided by ZipX are governed under the Terms and Conditions listed below, and are subject to change at any time.

Once you start to use our ZipX Services, you are agreeing to these terms and conditions. It is your responsibility to review the Terms and Conditions periodically. If you continue to use our services, it implies your acceptance of any revised terms and conditions. In case of any dispute, the latest Terms and Conditions prevail.

We are committed to offering you a pleasant and enjoyable customer experience using our website and our services. Please read all the Terms and Conditions carefully. If you have any doubt, please clarify with our customer service team.

The following terms, unless otherwise defined, shall have the meanings ascribed to them below:-

“We” or “Our” or “Us” means ZipX.

“You” or “User” means any persons or entities accessing the website and/or using the services available under the website.

“Website” means the ZipX website and the contents accessible at the URL link https://zipx.com

“Service” means the all-in pricing, purchase, and delivery of items purchased through the ZipX website.

“Product”, “Item” or “Shipment” means the items purchased directly on our website.

“Terms” means the terms of use set out herein.

ZipX prohibits any illegal activity by its Users. Any charges incurred, for legal advice or otherwise, by ZipX in connection with the enforcement of the law against a User or a potential User will be the financial responsibility of the User or the potential User.


  1. Agreement

By registering for a ZipX account, you are entering into an agreement with ZipX on behalf of yourself and/or the entity you represent. You acknowledge and agree that you have read and will comply with all of these Terms and Conditions.

  1. Account Creation

To register for an account, you should be aged 18 or above and be able and willing to provide ZipX(HK) with your name, a valid email address, shipping address, and phone number. We reserve the right to terminate any account that we find to have provided inaccurate information, or if we determine that the account may be compromised or used for fraudulent purposes. You may not open more than one ZipX(HK) account. You are not allowed to transfer your ZipX(HK) account or your account login/password to any other person.

  1. Location-specific

ZipX(HK) account can only be created and used for services in our operating countries.

  1. Responsibilities of User

You agree to keep your ZipX password confidential and are responsible for any use of the ZipX website under your account accessed through your login and password. If you find or suspect any unauthorized use of your account, or any known or suspected security breach such as disclosure or loss of your password, you should inform ZipX immediately.

  1. Privacy Protection

We shall collect certain personal information from you, such as your name, address, email address, mobile phone numbers, etc. in order to provide our services to you. Information we collect about you will not be disclosed by us to any other third party unless it is related to fulfillment of services to you or authorized by law. The information you submit when opening a ZipX account, or when you use our Services, may be transferred to, stored in and/or processed in other countries when such transfer, storage and/or processing are necessary to provide ZipX services to you. By opening a ZipX account, you agree to the transfer, storage and/or processing of certain personal information in such countries. Under the Personal Data (Privacy) Ordinance, you have a right to request access to information about you held by us. If you wish to do so, please contact our customer service team.

  1. ZipX Pricing

We provide all-in pricing inclusive of the product price, our purchasing fee, duties and taxes, international shipping, and domestic delivery. ZipX will never charge you for additional fees after you’ve paid.

  1. Indemnity and limitation of Liability
  2. a) You agree to indemnify and hold harmless ZipX from and against any claims, damages, expenses and/or losses whatsoever arising from or in connection with your access to the website and/or use of the Services.
  3. b) In no event will ZipX be liable for any indirect, consequential, incidental, punitive or exemplary damages of any kind, nor for any loss of business, revenue, profits, goodwill, or opportunity, arising out of the use of ZipX Services.
  4. c) The maximum liability of ZipX, and your compensation for errors in Zip Services provided to you under this agreement, is limited to the value of the item or HK$800 (or equivalent) per incident, without additional insurance purchased per item.
  5. Delivery of Products
  6. c) If after delivery to you, you determine that any product is defective or does not otherwise meet your expectation, you agree that you will hold ZipX harmless from any liability and will seek any remedies solely from the merchant.
  7. Inspection of Packets
  8. a) In handling your item upon receipt, during storage or preparing export shipment, you authorize ZipX to open and inspect any packet, or part thereof, for security and compliance with any export and import laws, without prior notice and without liability to you.
  9. Unacceptable Shipments
  10. a) ZipX will not list or purchase any items that are (i) restricted or prohibited for export or import to Hong Kong; (ii) unsafe for international transportation; or are mail-in contents.

International Shipping and Delivery

  1. International Shipment
  2. a) After purchasing your item, inclusive of all duties, taxes, shipping, fuel surcharge, any country-specific customs fees, and any applicable handling or storage charges; we will arrange international shipment to Hong Kong and deliver the item to the registered delivery address.
  3. b) To enable us to deliver your item to Hong Kong, you appoint ZipX to act as your agent to manage all export, import and customs clearance procedures and to ensure that customs duties and taxes are paid to the relevant customs and tax authorities.
  4. c) Please also be informed that your item may be inspected at any time by export and import authorities.
  5. Delivery of Item

We will arrange delivery of the shipment to your registered delivery address according to our delivery schedules after import customs clearance and full payment of all the related charges involved. We are not liable for any damage or loss caused by delays.

Compensation and Returns

  1. Lost or Damaged Items

In the case of loss or physical damage to the item(s) under our custody, we will refund the item total, up to HK$800, whichever is lower. For ZipX100 Members this amount is HK$1,600.

All claims for loss or damage must be made to ZipX within 14 days from the date of delivery of the item to you. All claims must be made in writing, accompanied with proof of purchase and photos in the case of damage.

  1. Exchanges, Returns, and Refunds

For non-ZipX100 Members, we do not facilitate any exchanges, or returns back to the country of origin. We will only facilitate the refund of items that are damaged upon return to our nearest facility as detailed above.

ZipX100 Members are eligible to receive a refund of 70% of their item total, up to a maximum of HK$1,600, for any reason, if the request is made within 2 weeks of delivery.

Exceptions may be made depending on individual circumstances. Please contact a customer service representative at [email protected], or via our chat channel on https://zipx.com, for inquiries.


  1. Termination of Account

You may terminate your ZipX account at any time. As mentioned in these Terms and Conditions, we may also suspend or terminate your account if you fail to comply with these terms and conditions, and in the event of such suspension or termination we will incur no liability to you.

  1. Force Majeure

We are not liable for any delay, loss or damage arising out of circumstances beyond our control including but not limited to: natural disasters or acts of God such as earthquake, typhoon, hurricane, tornado, storm, flood, fog; circumstances beyond our control such as plane crash or embargo; war, riot, civil commotion or industrial action; damage to, or erasure of, electronic or photographic images, data or recordings due to electrical or magnetic interference.

  1. Law of Enforcement

This agreement is governed by the laws of the Hong Kong SAR without regard to the conflicts of laws principles.

Should there be any discrepancy or inconsistency between the different language versions of these Terms and Conditions, the English version shall prevail.


We shall collect certain personal information from you, such as your name, address, email address, mobile phone numbers, etc. for provision of services to you. Information we collect about you will not be disclosed by us to any other third party unless it is related to fulfillment of services to you or authorized by law. The information you submit when opening a ZipX(HK) account, or when you use the Services via the ZipX(HK) website may be transferred to, stored in and/or processed in other countries when such transfers, storage and/or processing are necessary to provide ZipX(HK) services to you. By opening a ZipX(HK) account, you agree to the transfer, or storage and/or processing of certain personal information in such countries. Under the Personal Data (Privacy) Ordinance, you have a right to request access to information about you held by us. If you wish to do so, please access your own account profile at My Account, Personal Account, Account Information using your login and password in the website.

You may contact us if you have any questions or concerns about the privacy data you give us.

The information we collect and how it is used:

ZipX may collect information from you via this website or by e‐mail, telephone, live chat sessions, or alternate electronic or paper communication.

  • Information collected

Any personal details you submit, such as name, address(es), telephone numbers, e‐mail address, etc. are used only to enable us and our suppliers to provide service to you, for example: to create and maintain your ZipX account; to process your orders for ZipX services; for receiving, storing, processing and shipping your packages; and for communicating with you. All information you supply will be treated in a confidential manner. Your computer system information including type and IP address (your computer’s individual identification on the Internet) may be automatically logged by our web server.

  • Cookies

Cookies are small bits of information stored on your own computer and are used to enhance your interactive experience on the ZipX website. Our use of cookies allows us to retain the state of your web session and also to personalize and enhance your experience on our website. In registering with ZipX and by using ZipX service, you consent to our use of cookies. You can, if you wish, remove, control, manage or block cookies on your machine by following instructions in your web browser’s Help menu; however, if you block all cookies, it may adversely affect your interaction with our website.

  • Web beacons

We may use web beacons on our site or in our e‐mails. A web beacon is an electronic image which is used to recognize a cookie on your computer when you view a web page or e‐mail. Web beacons help us measure the effectiveness of our site in various ways, for example, collecting statistics on the number of individuals who visit our site or when a particular web page is viewed. The information we collect may include some limited personal information, and web beacons allow us to recognize users by accessing cookies. We may also combine the information that we collect through web beacons with other personal information we have collected from you. We use all of this information to personalize and provide a better experience on our website for you. By using our website and our service you consent to these uses of web beacons.

  • Password security

When you log in to your ZipX account, other users will not be able to access your information, even if they know your account number, without your password. To prevent other people from accessing your information, you should keep your password confidential and secure and be sure to sign off from your web session if you are using a shared computer or mobile device. You can change your password by logging in to ‘My Account,’ and we recommend that you do change it periodically.

  • Credit card information

As a general rule, we do not store credit card information for customers using ZipX. These data are securely transferred to credit card company through their payment portal. We also accept payments via PayPal and fully comply with all related security requirements, ZipX does not store any of your PayPal data.

  • Shipment information

Information about the packages being shipped to you will be provided to the necessary authorities for export, import, duty and tax purposes, and for security screening. The information may include your name, delivery address, description of the goods, their value, the number of pieces, and the weight of the package. This information is required by law and regulations applicable in the countries from where and to where packages are transported.

  • Your e‐mail address

We use your e‐mail address to communicate with you about your orders (e.g., receipt of packages at your Suite address, questions about the products you have ordered or their value, obtaining your shipping instructions, confirming your orders, reminders about our storage services, and advising you when your package has shipped). We also use your e‐ mail address to send you communications about our products and services that you request. Occasionally we may communicate with you by e‐mail to request you to participate in a customer survey.

  • Disclosures required by law

We may need to disclose your personal information if required to do so by a court or government agency, or as may otherwise be required by law.

Websites linked to our site

If you click on any of the external websites linked to the ZipX site, the business operating the other site will know that you accessed it from our site. Most of the external links on our site lead you to Merchants who sell the products you are interested in. If you click on a Merchant’s site from our site, that Merchant will know the activities and transactions you undertook on that site. External sites may collect personally identifiable information about you. This Privacy Policy does not cover the information practices of those other websites. You should check their privacy policies if you have concerns about the information they collect.

Where personal information is stored and processed

To enable us to provide ZipX services to you, it is necessary to store and process your personal information on our systems and the systems of our trusted partners. As stated in our Terms and Conditions, by creating a ZipX account and using ZipX services, you are giving consent for the personal data you submit to be stored and processed in one or more of these locations.

Your rights

You can update or correct your personal details at any time by logging in to ‘My Account’. You can request us to remove your personal information by terminating your account or contacting Customer Service. However, please note that we may need to keep some personal data in order to process your orders or to comply with our service obligations.

We will also provide you, on request a copy of any personal information we hold about you.